Returns & Refunds Policy

Last updated: October 2026

1. Right of Withdrawal and Returns

Consumers purchasing online may request a return within 14 calendar days after receiving their order, subject to the conditions described below and applicable consumer law.

To request a return, please contact us at info@romihair.com before returning any products.

Your return request should include:

• Your name
• Your order number
• The product(s) you wish to return
• The reason for the return, if applicable

2. Return Conditions

Returned products must:

• Be unused
• Be unopened where applicable
• Be in their original packaging
• Be in resalable condition
• Include all original accessories, seals and packaging where applicable

For hygiene and health protection reasons, certain cosmetic, hair-care or personal-care products that have been opened, used or had their hygiene seal removed may not be eligible for return, where permitted by applicable law.

This does not affect your rights where a product is defective, damaged or supplied incorrectly.

3. Return Shipping Costs

Unless the product is defective, damaged upon arrival or Romé Hair supplied the wrong product, the customer is responsible for the cost of returning the product.

We recommend using a tracked return shipping service. Romé Hair cannot be held responsible for returned parcels that are lost before reaching us.

4. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method whenever possible.

Refund processing may take several business days after approval, depending on your bank or payment provider.

Any refund of original shipping costs will be handled in accordance with applicable consumer law. Additional or premium delivery costs selected by the customer may not be refundable where permitted by law.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or contains an incorrect product, please contact us as soon as possible at info@romihair.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging where relevant

Where the problem is confirmed, Romé Hair will arrange an appropriate solution, which may include replacement, refund or another remedy in accordance with applicable consumer law.

6. Lost Shipments

If a shipment appears to be lost in transit, please contact us at info@romihair.com. We will investigate the shipment with the relevant carrier.

A shipment is not considered lost solely because it has experienced a short carrier delay.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Romé Hair cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order must be shipped again due to incorrect or incomplete delivery information.

8. Refused or Uncollected Shipments

If a shipment is refused or is not collected and is returned to Romé Hair, applicable shipping or return costs may be deducted from the refund where permitted by law.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@romihair.com.

If the order has not yet been processed or dispatched, we will attempt to cancel it. Once an order has been dispatched, the normal return procedure and applicable withdrawal rights apply.

10. Contact Information

For questions about shipping, delivery, returns or refunds, please contact:

Romé Hair
Owner: Roelofje Poort
VAT: ESZ2860525C
C. Hermenegildo Maria Ruiz 9
03150 Dolores, Alicante
Spain
Email: info@romihair.com