Terms of Service

Last updated: October 2026

Welcome to Romé Hair. These Terms of Service govern the use of our website and the purchase of products through our online store. By placing an order, you agree to these Terms.

1. Business Information

Romé Hair
Owner: Roelofje Poort
VAT: ESZ2860525C
Business Address: Plaza Hermengildo M Ruiz 9, 03150 Dolores, Alicante, Spain
Email: info@romihair.com

Romé Hair currently operates as an independent Spanish autónomo business.

2. Products

Romé Hair offers professional haircare, styling and beauty products to customers in Spain, Portugal, France, Belgium, the Netherlands and Germany.

We make every effort to ensure product descriptions, images, availability and prices are accurate. However, minor variations may occur.

We reserve the right to modify, discontinue or update products at any time without prior notice.

3. Orders

Orders can be placed through our online store. Once an order is placed, you will receive an email confirmation.

We reserve the right to refuse, limit or cancel any order in cases including but not limited to pricing errors, stock discrepancies, suspected fraud or incorrect customer information.

4. Pricing and Payment

All prices are displayed in Euros (€) and include applicable Spanish VAT unless otherwise stated.

Payment must be completed at checkout using one of the available payment methods. Orders will only be processed once payment has been successfully received.

5. Shipping

Romé Hair currently ships to Spain, Portugal, France, Belgium, the Netherlands and Germany.

Spain

• Shipping: €4.95
• Free shipping on orders from €49

Portugal, France, Belgium, the Netherlands and Germany

• Shipping: €6.95
• Free shipping on orders from €125

Orders containing products that are in stock are usually processed promptly. Products that are temporarily not in stock but available to order may require approximately 3–5 business days before dispatch.

Delivery times are estimates and may vary depending on the destination, carrier, holidays or circumstances beyond our control.

All shipped orders include tracking. Once an order has been dispatched, the customer will receive a shipping confirmation email containing tracking information.

6. Returns and Refunds

Customers have the right to return eligible products within 14 days after delivery, subject to applicable consumer law.

For hygiene and safety reasons, products may only be returned if they are:

• Unused
• Unopened
• In their original packaging
• In resalable condition

Opened or used haircare and beauty products cannot be returned where an applicable hygiene exception applies, unless the products are defective, damaged or incorrect.

Return shipping costs are the responsibility of the customer unless the return results from an error made by Romé Hair or a defective or incorrect product.

Refunds will be processed after inspection of the returned goods and issued through the original payment method whenever possible.

7. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery at info@romihair.com.

Please include your order number and clear photographs of the product and packaging.

8. Order Cancellations

Orders may be cancelled before shipment by contacting us as soon as possible.

Once an order has been shipped, cancellation is no longer possible and the applicable return and withdrawal rights will apply.

9. Salon Appointments

Salon appointments are managed separately from webshop purchases.

If you need to reschedule or cancel an appointment, please contact us as early as possible.

Romé Hair reserves the right to refuse future bookings or request a deposit in cases of repeated no-shows or repeated last-minute cancellations.

10. Product Use

Customers are responsible for using products according to the instructions provided by the manufacturer.

Romé Hair cannot be held responsible for damage, allergic reactions, dissatisfaction or undesired results resulting from incorrect use of products, except where liability cannot legally be excluded.

11. Limitation of Liability

To the maximum extent permitted by law, Romé Hair shall not be liable for indirect losses, loss of profits, business interruption or consequential damages.

Nothing in these Terms limits or excludes any statutory rights or protections granted to consumers under Spanish or European Union law.

12. Intellectual Property

All website content, including logos, images, text, graphics and branding, remains the property of Romé Hair or its licensors.

No content may be copied, reproduced or used without prior written permission, except where permitted by law.

13. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.

14. Changes to These Terms

Romé Hair reserves the right to update these Terms of Service at any time.

The version published on the website at the time of purchase will apply to the order.

15. Governing Law

These Terms of Service are governed by the laws of Spain.

Any disputes involving consumers will be handled in accordance with applicable Spanish and European Union consumer legislation.

16. Contact Information

Romé Hair
Owner: Roelofje Poort
VAT: ESZ2860525C
Business Address: Plaza Hermengildo M Ruiz 9, 03150 Dolores, Alicante, Spain
Email: info@romihair.com